As Turkey's leading company in the sector, customer requests, we are committed to solve the customer requests as open, transparent, fast, reassuring and customer-oriented manner. We deal with the customers request always to provide quality products and services. In case we receive complaints from our customers, we examine carefully of the complaints with objectivelly and attentive and offer solutions in this examination. In parallel complaints and suggestions, we implement permanent improvements in our systems and processes.
The complaint handling process when creating policies and objectives, based on the legal and regulatory requirements, conforms to customers' expectations, we proceed taking into account the notification of the employees. As Kale Press, determines the an open area development of the customer requests, complaints management process and used systems. It is revised regularly to improve efficiency. We're constantly improving and reporting activities.